A Guide to Patient Satisfaction in the Age of Consumerism

Sponsored by
Change Healthcare

As patients take on increasingly heavy financial burdens for their healthcare through burgeoning premiums, copays, and deductibles, their tolerance for subpar service diminishes. And the standard to which today’s healthcare consumers hold their physicians—not surprisingly—is the quality they experience when purchasing services from any business.

The call to action for physician practices, therefore, is to elevate their own standards for service, convenience, transparency, and communication—keeping in mind that in the internet age, positive or negative word of mouth can spread instantly and be far-reaching.

This white paper offers key strategies to help practices improve the patient experience.??

How AI Can Enhance Today’s Patient Experience

Sponsored by

AI isn't going to replace the doctor. It is going to replace a lot of repetitive, mundane tasks. There are many simple and repetitive tasks involved in patient communication and other patient interactions. When done manually, they can be very time consuming for staff and patients. Patients are frustrated about the issues such as poor communication, long wait times, and lack of digital tools.

However, many of these problems can be addressed with automation and further improved with AI. Therefore, AI is perfect for improving patient communication and experience. ?

To learn more about why and how AI is going to change patient experience, download this guide!

2020 Healthcare Financial Outlook: Performance Management Trends and Priorities

Sponsored by
Kaufman Hall

What challenges and opportunities does your hospital or health system face, and how are you dealing with them?

Find out what’s on the minds of your financial executive peers with Kaufman Hall's latest report, 2020 Healthcare Financial Outlook: Performance Management Trends and Priorities.

Topline findings show that hospital executives want to:

  • Identify and manage cost reductions
  • Become more agile
  • Understand the impact of clinical outcomes on financial performance

Unfortunately, 76% say that resource constraints hamper effective financial planning and analysis.

Download the report now to learn more facts and figures on how financial leaders view the current business environment and what strides they’re taking to stay viable in 2020 and beyond.

Solving the Self-pay Puzzle

Sponsored by

As high deductible plans have become increasingly widespread, the portion of medical bills that fall under patient responsibility, or patient self-pay, has also increased steadily. Forward-thinking healthcare facilities are reconsidering their revenue cycle processes to better cope with the rising number of patients who are responsible for paying all or a larger share of their medical bills, including how to reach self-pay patients and more effectively resolve balances.

868彩票邀请码In this e-book, we will share best practices and insights from experts who have successfully overcome the unique challenges of resolving patient self-pay accounts:

Why patient self-pay accounts require a more sophisticated approach

868彩票邀请码How hospitals can optimize processes within each phase of the revenue cycle

868彩票邀请码How to implement best practices for resolving self-pay accounts

868彩票邀请码Defining traits of successful patient self-pay collections and KPI

Executive Summary: Moving Beyond the Data Protection Status Quo

Sponsored by

25 million data breaches reported in just the first half of 2019

Healthcare continues to be a prime target for cybercriminals - patient data is incredibly valuable and therefore healthcare organizations are incredibly vulnerable for targeting. Healthcare organizations need to go beyond just focusing on operating systems and start to include endpoints such as computers, printers, smartphones, and IoT devices in their security plans.

Learn more about how to better protect yourself from security breaches in HP's executive summary Moving beyond the Data Protection Status Quo.

Executive Summary: Improve Clinical Workflow, Reduce Costs with Purpose-Built Devices for Healthcare

Sponsored by

Improving telehealth success with Healthcare specific devices

One of the primary challenges faced by clinicians with telehealth appointments is effectively and efficiently bringing both parties together without any breakdown in communication. Therefore, it's imperative that the hardware being utilized can support excellent audio with noise cancelling features, hi-res video and integrated hi-def cameras - without these items’ physicians are left with a good idea of the issue at hand but no way to implement.

Read HP's executive summary, Improve Clinical Workflow, Reduce Costs with Purpose Built Devices for Healthcare to learn about integrated solutions built specifically for clinicians.